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Embrace Change: add VoIP, gradually
You have more options available over IP, from agents at home to centralized data servers, you can design your contact center optimally aligned with your business. If you have a running operation, chances are you want to try VoIP while keeping your TDM solution running, until the transition is successful. This is where we came in: we can replace the “plumbing” while leaving the business applications untouched, so your agents are not affected
Freedom of Choice: mix & match VoIP
You will avoid vendor lock-in from the past. So you want to choose the systems that best fit your needs, and that they interoperate where needed. Altitude IP Contact Center runs Altitude uCI™ on top of leading Communication Systems like Avaya, Cisco, Nortel, Siemens, or even open source solution asterisk. The beauty with Altitude Software is that you can even have a mixed environment, while using the same desktop, routing, reporting solution across your sites!
Future is Now: run on an all IP system
For brand new sites, you can reap the technology benefits from scratch. SIP is the standard of choice, so Altitude vBox has a SIP proxy server that allows you more choices to design your contact center. Based on the open source IP PBX solution asterisk, this solution has no purchase costs for the software, so all you need is to get a server machine, chose soft or hard phones and start running your new operation.