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Inova Solutions is a global provider of real-time visual communication solutions. The Inova product suite provides a single platform that can integrate key data from the Altitude IP contact centre platform and other external databases and presents a real-time view of the contact centre performance to agents and managers via LCD / Plasma screens, desktop based applications or web portals.
The Inova Broadcaster allows users to create, schedule and display smart, media rich views throughout the organisation. Broadcast Designer, the graphical layout tool, enables drag-and-drop view creation in minutes. Advanced scheduling features gives users total control over when and where views are displayed.
Views can be scheduled based on time or triggers when data thresholds have been exceeded. Views can be assigned to a single call centre display, a group of displays, or all displays. Example statistics that are shown on screens and desktop applications are:
- Real-time performance stats – calls waiting, calls lost, calls answered, answer time etc
- Live or recorded full-motion video
- Customer generated messaging – motivational messages, general information
- Corporate logo or other graphics
- PowerPoint presentations
- Crisis communication
- Real-time group level performance
- News, weather, and training videos
For mre information, please visit - http://www.inovasolutions.com
Downloads:
Inova Corporate Broadcaster
Inova Desktop Presenter
Inova Lightlink